Cancellation & Refund Policy

1 Wallet Credits (Cosmic Coins)

VedicVision operates on a prepay wallet model. You purchase virtual credits (Cosmic Coins) to access paid services. These credits represent digital tokens and are subject to the following properties:

• No Fiat Value: Cosmic Coins hold no cash value and cannot be withdrawn or returned to bank accounts.
• Non-Transferable: Wallet balances are strictly tied to your account and cannot be moved or merged.
• Account Deletion: Any unspent wallet balance is permanently forfeited upon account deletion. We recommend consuming remaining credits prior to requesting account closure.

2 Consultation Session Billing

Live chat, voice, and video consultations are billed dynamically on a per-second or per-minute basis. The session begins when the astrologer connects and ends when either party disconnects or when your wallet balance reaches zero (whichever occurs first). Our server logs (Agora/LiveKit RTC logs) serve as the absolute authority on session durations.

3 Refund Eligibility

Since we deliver live, instant digital consultation services and immediate AI calculations, refunds are generally not provided. However, exceptions may be considered under the following circumstances:

• Technical Failures: If a call fails to connect, drops mid-session due to a verified platform error, or suffers from severe audio/video distortion on our side.
• Unfulfilled AI Reports: If you purchase a premium AI report but it fails to generate within 24 hours due to system errors.

Refunds are not granted for reasons concerning the personal nature of astrological insights or subjective dissatisfaction with advices provided.

4 Google Play / App Store Purchases

If your wallet credits were purchased using the mobile application via Google Play Billing or the Apple App Store, all cancellations and refund requests must be handled directly through the respective platform store:

• Google Play Store: Request a refund through the Google Play Account center or Help portal.
• Apple App Store: Submit a refund request via Apple's "Report a Problem" website.

Once a platform store issues a refund, the corresponding Cosmic Coins will be automatically deducted from your VedicVision wallet ledger.

5 Direct Web Payments (Razorpay)

For wallet recharges initiated via our web portal, payments are securely processed through Razorpay. If a transaction fails but money is debited, the bank will automatically revert the amount within 5 to 7 business days.

In cases of verified technical issues qualifying for a direct refund, requests must be emailed to [email protected] within 48 hours of the transaction. Approved refunds are credited back to the original payment source within 7 to 10 working days.

6 Abuse Prevention

We monitor refund requests closely to prevent fraud. If we detect patterns of account registration specifically targeting free trial credits, repeated chargeback threats, or bad-faith claims, we reserve the right to suspend the account permanently and forfeit all associated wallet balances.