Privacy Policy

1 Introduction

Welcome to VedicVision, a digital platform developed and operated by GNG DEV HUB. This Privacy Policy describes our practices regarding the collection, use, and disclosure of information that we receive through our platform and mobile applications.

By using our services or mobile application, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. Our primary goal is to provide a premium, insightful astrology experience including daily rasipalan, kundli generation, and personalized interactive AI astrology consultations (and, on channels where enabled, consultations with human experts), while ensuring your personal information and transaction details remain highly secure.

2 Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

Astrological Profile Data: Birth details (date, time, location), names, and gender provided by you to calculate highly accurate horoscopes, birth charts (Kundli/Jathagam), and rasipalan reports.
Consultation & Session Data: Detailed log files, durations, and statuses of chat and voice sessions (including with AI astrology personas and, on channels where enabled, human astrologers) to ensure quality, proper billing/credit usage, and customer support.
Wallet & Transaction History: Records of your Cosmic Coins, wallet balances, recharge history, and transactions processed in our system to ensure absolute ledger accountability and dispute resolution.
Purchase Data: If you subscribe to premium tiers (Silver, Gold, Astro Pass) or purchase direct products, your payments are securely processed. App transactions are managed via RevenueCat (Apple App Store / Google Play Store), and web transactions are securely routed through Razorpay. We do not store your credit card or credentials on our servers.
Technical & Usage Data: We collect anonymized usage statistics, crash logs, and network performance indicators via Google Firebase and our internal telemetry to optimize stability and deliver real-time features.
Device & Advertising Identifiers: We collect and process standard mobile device identifiers, such as the Google Advertising ID (GAID), to measure the effectiveness of our marketing campaigns, track app install attribution, and optimize user acquisition.

Device Permissions & Hardware Access

To enable core features of the mobile application, the app requests access to certain hardware and system capabilities. These permissions are only used when you explicitly engage with the related features:

Microphone (RECORD_AUDIO): Required to transmit your voice during live audio and video consultations (with either AI personas or human experts). Audio is processed in real-time and is not recorded or stored unless explicitly consented to for session logs.
Camera (CAMERA): Required to capture your video feed during live video consultations. Video streams are processed dynamically in real-time and are never stored on our servers.
Location (ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION): Used to resolve your precise coordinates (latitude and longitude) for calculating astronomically accurate horoscopes and birth charts, and to match you with astrologers in relevant timezones.
Push Notifications & Alerts (POST_NOTIFICATIONS, USE_FULL_SCREEN_INTENT): Used to deliver incoming call alerts, consultation status updates, chat messages, and daily rasipalan reminders. Full-screen intent is used to display incoming call alerts when your device is locked.
Bluetooth Connectivity (BLUETOOTH_CONNECT): Required to support audio connectivity with wireless headsets or Bluetooth speakers during consultation calls.

3 How We Use Information

We use the collected data for various purposes:

To provide, maintain, and optimize our Service.
To notify you about updates or status changes in your account, including daily rasipalan updates and consultation statuses.
To manage payments, wallet recharges, and subscription entitlements.
To facilitate secure audio/video calls between users and astrologers.
To provide customer support and resolve transaction disputes.
To analyze and monitor usage patterns to improve user engagement and application stability.
To prevent fraudulent actions, ensure security, and maintain the integrity of our financial ledger.

5 Data Retention & Deletion

Your profile details and active subscription settings are retained in our secure database for as long as your account remains active. You can request the deletion of your account and personal data at any time by contacting our support team. Upon deletion, all personal data is purged, and only anonymous transactional logs are kept to comply with financial and tax auditing requirements.

For store-based subscriptions, data retention and cancellations are governed by the Apple App Store, Google Play Store, or RevenueCat policies respectively.

6 Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7 Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

8 Questions?

If you have any questions about this Privacy Policy, please reach out to our support team:

GNG DEV HUB

41c, Vellapar Kovil Street, Kambam, Theni, Tamil Nadu, 625516, India

Contact Support

9 Subscription Terms & Billing Disclosures

When you purchase a premium subscription within the VedicVision mobile application or via our official web checkout, the following terms and per-platform disclosures apply:

Apple App Store (iOS Purchases)

Payment Charging: Payment will be charged to your Apple ID (iTunes) Account at the confirmation of your purchase.
Automatic Renewal: Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current billing period.
Renewal Charges: Your account will be charged for renewal within 24 hours prior to the end of the current billing period, identifying the precise cost of the renewal.
Subscription Management: You can manage your subscriptions and turn off auto-renewal at any time by going to your Account Settings on the App Store after purchase.
Free Trials: Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription to that publication, where applicable.

Google Play Store (Android Purchases)

Payment Charging: Payment is processed securely through Google Play Billing at the confirmation of purchase.
Automatic Renewal: Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing cycle.
Renewal Charges: Google Play will automatically charge your associated account for renewal within 24 hours prior to the end of the current cycle.
Subscription Management: You can manage or cancel your subscription at any time by navigating to "Subscriptions" in your Google Play Account settings.

Direct Web Checkout (Razorpay)

Payment Charging: Payment is charged to your selected payment method (Credit/Debit Card, UPI mandate, Net Banking) at the confirmation of purchase.
Automatic Renewal: Subscriptions are processed on a recurring basis via UPI autopay or card mandate. Auto-renewals can be cancelled at least 24 hours before the renewal date.
Subscription Management: You can manage, pause, or cancel your web-initiated subscription directly from the subscription settings page in your web profile, or by contacting our support team at [email protected].

10 Wallet & Refunds Policy

By topping up your wallet or purchasing credits in VedicVision, you agree to the following terms regarding virtual currency and refunds:

Virtual Currency Only: Wallet credits are virtual tokens used solely to redeem digital services (such as AI consultations, reports, and premium chart features) within the platform. They are not legal tender and do not represent any real-world asset.
Non-Transferable: Wallet credits cannot be transferred, sold, or gifted to any other user account or third party.
No Cash Value & Non-Withdrawable: Wallet credits have no monetary value, cannot be exchanged for cash, and are completely non-withdrawable. Once purchased, they cannot be liquidated or refunded back to fiat currency by VedicVision, except where required by applicable local law.
Refunds for Play Billing: Any refund requests for wallet credits or subscription purchases made through the Google Play Store or Apple App Store must be submitted directly to Google Play or Apple App Store through their official refund mechanisms. Approved refunds will be processed according to their respective store policies, and the corresponding credits will be deducted from your wallet balance in our system.
Account Deletion: If you choose to delete your account, any remaining unspent wallet balance will be permanently forfeited and is non-refundable. We recommend using all remaining credits before initiating an account deletion request.